Job Description:

Kissflow’s Technical Account Managers (TAMs) are responsible for managing the overall post-sales relationship with customers. As the single point of contact for all Products and Services related questions, TAMs are the customers trusted advisor and champion within Kissflow. 

TAMs work closely with Sales, Support, Engineering and other internal teams to manage, and drive customer success, adoption, retention and growth. With their in-depth understanding of the customer's environment and Kissflow products, TAMs understand the business problems that customers are trying to solve and collaboratively design solutions.

Responsibilities:

• Own the post-sales relationship including growth and churn prevention, with assigned set of customers
• Build relationships with customers at all levels by hosting periodic customer meetings and business reviews
• Accelerate time to value of customers Kissflow solution and help them achieve their business goals
• Collaborate with Sales team on Account strategy and success plans to increase customer adoption, retention and prevent churn
• Identify additional use cases and business problems that can be solved with Kissflow, and grow the overall footprint on the account
• Train and educate customers on industry specific best practices and success strategies when using the product
• Share customer feedback and new feature requests with Engineering and Product team to prioritize releases
• Proactively notify customer of new features and product changes
• Recommend timely product upgrades and migrations

Requirements

• 8+ years of experience in direct customer-facing roles as Technical or Solutions Consultant, Technical Account Manager, Deployment Architect, Escalations Engineer, etc  
• Creative and able to think ‘outside the box’ with a proven track record in proposing and implementing solutions for enterprise customers
• BFSI domain knowledge is highly desirable
• Exposure to cloud-based technologies and SaaS subscription model is desired
• Excellent oral and written communication skills to be able to work with customer at various levels from system admin to C-level staff 
• Strong commitment, self-driven with good team leadership skills