Job Description:

We are looking for a Principal Solution Consultant to lead the design and delivery of complex customer projects. This role demands a hands-on professional with a strong grasp of business requirements and expertise in low-code/no-code platforms is preferred. In addition to closely engaging with customers, you will mentor a team of consultants, ensuring end-to-end implementation. The Principal Solution Consultant will drive project success by overseeing smooth delivery, ensuring customer satisfaction, actively participating in requirements gathering, managing scope, securing customer sign-off, and guiding the team through technical challenges and solution architecture.

Key Responsibilities:

• Project Delivery and Management: Own the end-to-end delivery of enterprise transformation projects, ensuring they meet scope, quality, budget and timeline requirements. Oversee all aspects of project execution to guarantee customer satisfaction and successful outcomes.
• Technical Solution Design: Architect and design robust, scalable, and efficient solutions tailored to customer needs. Ensure alignment between business objectives and technical solutions to deliver maximum value.
• Customer Engagement: Build and maintain strong relationships with customers, serving as their trusted technical advisor. Understand their business challenges, present technical solutions, and guide them through the implementation process.
• Cross-functional Collaboration: Work closely with sales, product, and engineering teams to ensure alignment between customer requirements and the delivered solution. Collaborate in both pre-sales and post-sales phases to ensure seamless project transitions.
• Pre-sales Support: Assist the sales team by demonstrating technical expertise during customer engagements, leading technical discussions, and providing detailed solution proposals and presentations.
• Risk Management: Identify project risks and develop mitigation strategies to ensure projects are delivered on time and within budget, minimizing disruptions and addressing issues proactively.
• Documentation and Reporting: Create comprehensive technical documentation, including solution architecture, project plans, and status reports. Provide regular updates to internal teams and customers on project progress and milestones.
• Continuous Improvement: Stay current with emerging JS frameworks, technologies, and best practices to continually improve solution offerings and recommend enhancements to customers.

Required Skills:

Technical Skills:

• Low-Code/No-Code Platforms Expertise: Deep understanding of low-code/no-code platforms, with experience in designing and implementing complex solutions.
• Technical Architecture: Ability to design optimized architectures, integrating low-code platforms with enterprise systems and third-party applications.
• Systems Integration: Proven experience with system and application integration, including REST APIs, JSON, and integration connectors for seamless data flow.
• Data Architecture & Security: Strong knowledge of data models, database concepts, data governance, and security best practices.
• Cloud and SaaS Proficiency: Hands-on experience with cloud platforms and SaaS solutions, ensuring reliability, scalability, and performance.
• Coding Experience: Proficiency in Python and Lambda functions for customizations and technical integrations.
• Workflow Automation: Expertise in automating processes using Power Automate, Google App Scripts, business rules, and workflow rules.
• API Management: Skilled in managing SOAP, REST APIs, and web services to support system interoperability and integration.
• Advanced Excel: Strong knowledge of Excel formulas for data analysis and solution design.
• Integration Technologies: Experience with Enterprise Service Bus (ESB) and cloud connectors for integrating disparate systems.

Functional Skills:

• Requirements Gathering and Analysis: Skilled in gathering, analyzing, and translating customer business requirements into actionable, technically sound solutions.
• Solution Design & Customization: Ability to craft solutions using low-code tools, tailoring them to meet specific customer needs and technical constraints.
• Problem-Solving: Strong analytical skills for identifying and resolving complex technical challenges, optimizing solutions for customer success.
• Aptitude for Deeper Product Knowledge: High ability to quickly acquire in-depth knowledge of products and solutions, ensuring effective customer engagements.
• Documentation: Proficiency in creating comprehensive documentation for technical solutions, workflows, and user manuals to support implementation and ongoing maintenance.

Customer Engagement Skills:

• Stakeholder Influence & Management: Strong interpersonal skills to manage relationships with senior executives and key stakeholders, ensuring alignment and satisfaction.
• Consultative Selling: Ability to influence customer decisions by providing expert guidance on solution options, aligning proposals with their business goals.
• Customer Success Leadership: Focus on ensuring long-term customer success by delivering impactful solutions and identifying future opportunities for growth.

Project Delivery Ownership Skills:

• End-to-End Project Leadership: Ownership of the full project lifecycle from requirements gathering to solution delivery and post-deployment support.
• Project Management Methodologies: Proficiency in Agile, Scrum, or Waterfall methodologies, ensuring timely and quality project delivery.
• Multi-tasking and Prioritization: Ability to manage multiple tasks simultaneously, prioritizing effectively to meet project deadlines and customer needs.
• Scope & Budget Control: Expertise in managing project scope, timelines, and budgets to ensure on-time, within-budget delivery with maximum value to customers.